Frequently Asked Questions

Everything you need to know about your journey to creativity.

Where do you ship your products from?

We ship our aesthetic stationery directly from our warehouses in East Asia to ensure the most unique designs and competitive pricing for our global community.

How long will it take for my order to arrive?

Standard international shipping typically takes 7-15 business days. Please note that processing time can take 2-5 days before your tracking number becomes active.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. If you receive a damaged or incorrect item, please contact our support team immediately for a replacement.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are your notebooks fountain pen friendly?

Yes! Most of our signature notebooks feature high-quality 160GSM paper, specifically designed to prevent ghosting and bleeding even with heavy ink usage.

Can I track my order status?

Absolutely. Once your order is dispatched, you will receive an email with a tracking link to monitor your package's journey to your doorstep.